Warranty

Warranty Policy (Dolphin Kayak)

In these terms and conditions, "we", "us", and "our" refer to Dolphin Kayak.

Dolphin Kayak warrants that our product will be free from defects in material or workmanship for a period of one (1) year from the date of original purchase.

If a defect arises, contact us at hello@dolphinkayak.ca with:

  • Proof of purchase and delivery
  • A brief written description of the issue
  • Clear photo(s) of the defect
  • Your name, phone number, and return mailing address

If, in our reasonable judgment, the issue is due to a manufacturing defect, we’ll either repair the item or replace it with the same or an equivalent product. If the original product is discontinued, we may issue store credit or provide a comparable replacement.

Return Shipping

Shipping costs for warranty returns or repairs will be assessed case-by-case.

We’ll confirm the shipping process after reviewing your claim.

What This Warranty Does Not Cover:

  • Lost or stolen products
  • Punctures, abrasions, cuts from normal use
  • Damage due to impact with rocks, docks, or shore-pound
  • Damage from leaving an inflated board under direct sun for prolonged periods
  • Improper storage, neglect, or mishandling
  • Altered or modified products
  • Damage during transport by third parties
  • Use in extreme or unintended environments (e.g. whitewater)
  • Commercial or rental use
  • Cosmetic wear or UV fading over time

☀️ Important Note on Heat & Pressure Damage:

While our boards are designed for sunny days, prolonged exposure to direct sunlight can significantly increase internal pressure — especially when inflated to full capacity.

Do not leave your paddleboard fully inflated under direct sun for extended periods.
This includes situations like parking lot barbecues, beach lounging, or roof racks in summer heat.

Inflatable paddleboards can experience a pressure build-up that may lead to permanent damage or failure. This is not considered a manufacturing defect and is not covered under warranty.

Math for the nerds: 

Josh sets out on a sunny 25°C day and inflates his board to 16 PSI.
He then leaves it on the beach — in direct sunlight — and the internal air temperature rises to just 35°C (a very conservative estimate).

That 10°C increase causes a 7% pressure spike, pushing the board to 17.1 PSI.

This seemingly small change adds over 2,700 pounds of additional force inside the board...

That’s roughly the weight of a fully loaded refrigerator, or two washing machines, constantly pressing against the seams and valves.

Not good.

What to do instead:

  • “Burp” the board for 5–10 seconds when not in use — this means letting out some air to reduce internal pressure.
  • Reinflate to your desired PSI before paddling again.
  • Store in the shade whenever possible, or cover it with a reflective tarp/wet towel.
  • Be mindful that UV exposure over time can also cause surface fading and material weakening.

Most paddleboard companies treat heat-related damage as misuse — and so do we...

It takes 10 seconds — and saves you a board.

Warranty Duration

This warranty is valid for 1 year from the date of original purchase.