Contact information
The fastest way to reach us is by email. We're a small Canadian-owned team and we read every message ourselves — no ticket queues, no offshore call centre.
hello@dolphinkayak.ca
We aim to respond to all inquiries within one business day, often the same day during business hours.
For specific topics, you can use these subject-line prefixes — it helps us route your message to the right person faster:
- Order: order status, tracking, address change, cancellation
- Returns: starting a return under our Refund Policy
- Warranty Claim — [Order Number]: warranty issues (see our Terms of Service, Section 10)
- Privacy: privacy requests under PIPEDA / BC PIPA / Law 25
- Wholesale: wholesale or partnership inquiries
Live Chat
Look for the chat icon at the bottom of any page on dolphinkayak.ca. Messages sent through chat reach the same inbox as our email and are answered by the same team — no chatbot, no outsourced agent.
Live chat is the lowest-friction option for quick pre-purchase questions. For warranty claims, returns, or anything that needs photos and an order number, please use email so the conversation has a clean paper trail.
Phone
Call or text us at (604) 772-0783. Phone hours align with Pacific Time business hours. If you reach voicemail, leave a message and we'll call you back within one business day.
For warranty and return inquiries, email is preferred — it lets us receive photos, order details, and written descriptions in one place, which speeds up resolution.
Location
- Office: Langley, British Columbia
- Warehouse: Delta, British Columbia
Both are in Greater Vancouver. Orders ship from our Delta warehouse. For a full mailing address (e.g., for a return), please email hello@dolphinkayak.ca.
Local Pickup — Delta Warehouse
If you live in the Greater Vancouver area, you can pick up your order in person by appointment at our Delta warehouse at no shipping cost. To arrange:
- Place your order online
- Email hello@dolphinkayak.ca with your order number
- We'll confirm the warehouse address and a time window
For paddleboard pickups: bring a vehicle that can carry the box. Boxed kits are roughly 90 × 50 × 30 cm and 12–15 kg. Most vehicles fit.
For kayak pickups: you'll need a roof rack or trailer and your own tie-down straps. Kayaks are not boxed for transport, so they must be secured to your vehicle on the spot.
See our Shipping Policy for full details.
Business Hours
Email and phone responses: Monday – Friday, Pacific Time.
Order processing: same day Mon–Fri before 2:00 PM PT; weekend orders ship Monday (courier collection only happens on business days).
We are closed on Canadian statutory holidays.
Press, Media, and Affiliate Inquiries
For media, press, content collaboration, or affiliate program inquiries, email hello@dolphinkayak.ca with the subject line "Press" or "Affiliate".
This Contact Information page was last updated on the date shown in our Shopify admin.